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Where do I start. Our shipment arrived two days late. To be on the safe side, we had arranged a plumber to come out based on the last day of the date range they gave us. Trying to get a plumber to come out to Stony Mountain, MB took another month due to the demand of the flooding we experienced back in June. The toilet itself. Save your money and get the bidet attachment on Google and save yourself $1,500. The water mist to line the bowl is a gimmick and does not help at all other than increasing your water bill. The heated seat is a nice touch though. The fan is noisy and does not do anything. You can turn that off in the settings. But my biggest complaint is the bum wash. Even on sandblasting, it does not do the job. The google bidet I got my wife works A WAY better and you do not have to run the water near as long. I have tried every way imaginable to program the bum wash to max, but it keeps defaulting to the medium strength wash. The seal job the toilet seat lid does is nice, keeps dirt and debris out of the bowl but is VERY flimsy feeling. I thought I was getting such a great deal on this toilet and seat. It was about 50% off from other places where you could purchase it. I could have save a lot more money though in hindsight. Oh, and another thing. I ordered the elongated seat. There is not way in hell you can tell me that toilet they sent me was the elongated version. In the photo, it may seem like an elongated seat. but sitting on it, it sure does not feel like it. To be fair, my last toilet was a Toto with an elongated seat and that one definitely seemed like one.. Not happy all around!
Hi Brad,
We’d like to clarify a few points in your review.
Your toilet was transported by LTL freight. The delivery window was an estimate, not a guaranteed appointment, and we did not promise a specific delivery date. Carrier transit delays are outside our direct control.
The TOTO UltraMax WASHLET+ S5 model on your order is an elongated toilet and seat combination, as confirmed by TOTO’s specifications. How it feels compared with your previous toilet does not change its elongated designation.
Your dissatisfaction with TOTO’s features and performance is something we understand, but those are manufacturer product characteristics. If you believe your unit is malfunctioning, we can help. As an authorized TOTO dealer, we can contact TOTO to arrange technical support and assess any applicable warranty coverage. Contacting us directly would give us the opportunity to investigate and assist.
Please email info@e-unoia.com with the operating issues you’re experiencing so we can help address them.